Refund & Return Policy

Please carefully review your order before confirming your purchase, as all sales are considered final.

We do not offer refunds or exchanges for any Halo Hair Oil or Halo Root Renew products purchased directly from our website at www.halohairoil.com. With the exception of:

• Damaged or defective items 
• Incorrect items sent

If you receive a defective or damaged item, or if an incorrect item was sent, please contact our customer support team at support@halohairoil.com within 7 days of the delivered date. Please provide your order number, shipping address, and photo documentation of the reported issue.

If a return is required, the item must be returned to us unopened (unless the item was received in a defective or damaged condition) and in its original packaging, with all accessories. Damaged or defective items returned without the original packaging will not be eligible for a refund.

If you are entitled to a refund, it will be issued in the form of payment used for the original purchase. The refund amount will be the purchase price paid, including any applicable sales tax.

Please note that orders placed with our retail partners are subject to the refund and return policies of each individual retailer. For these purchases, please contact the retailer's customer support team and provide the original dated receipt.

If you have any questions or concerns about your Halo Hair Oil or Halo Root Renew Tea purchase, please don't hesitate to reach out to our customer support team at support@halohairoil.com. We're here to help.